Frequently Asked Questions
Our team is also available to answer your questions Monday – Friday, 9am-5pm MT
Shipping and Returns
How long does it take to receive my purchased item(s)?
At ViaPhyto we take pride in our processing and shipping speed and offer a few options to our customers.
Standard Shipping: 3-7 business days
Priority Shipping: 2-3 business days
Express Shipping: 1-2 business days
Will I be able to track my shipment?
Once your order has processed and is ready to ship, you can expect to receive an email containing your tracking information (sometimes these emails do land in the spam or promotional folders of your inbox).
Please note tracking information from the carrier might not be available immediately.
Does ViaPhyto ship to all 50 states?
ViaPhyto cannabinoid wellness products are subject to various regulations and accessibility in each state. Please see product shop pages for product specific state restrictions.
Does ViaPhyto ship internationally?
Yes, ViaPhyto ships to nearly all countries with a few exceptions*. Tracking information will be available after the order has been processed. We expect most international deliveries to arrive within 2-4 weeks. Please note some tracking reports show few to no updates until the package is out for delivery or when the delivery is completed. Your package will be delivered by your local post.
*ViaPhyto is unable to continue shipping into Australia.
Can I return a product?
Under certain conditions we will accept returns. Please note that we do not accept opened products back at our facility due to sanitary purposes. Before we issue a refund or have you return an unopened product, we would love the opportunity to assist you in finding a regimen that works for you body’s needs.
For more information, please see our shipping & returns page.
Understanding Cannabinoids
What are Cannabinoids?
The cannabis plant contains over 100 cannabinoids, each being studied for its unique health benefits. Our bodies naturally produce endo-cannabinoids, which help regulate various physiological processes. By supplementing with phytocannabinoids like CBD, CBC, CBG, and CBN, we can support the body's endocannabinoid system, helping to enhance overall well-being.
What is the Endocannabinoid System?
The endocannabinoid system (ECS) includes cannabinoid receptors found throughout the body. It helps regulate important functions like appetite, mood, metabolism, hormones, immune response, and memory, keeping the body in balance.
What does full spectrum mean?
Full-spectrum extracts, or whole-plant extracts, retain the full range of cannabinoids like CBD, THC, CBC, CBG, and CBN, along with terpenes and other phytonutrients.
What is the entourage effect?
The entourage effect is when different compounds in cannabis, like cannabinoids and terpenes, work together to enhance their effects. This makes full-spectrum products more effective than using a single compound like CBD alone.
What is CBD
Cannabidiol (CBD) is one of the most well-known non-psychoactive cannabinoids in the cannabis plant. It interacts with our endocannabinoid system (ECS), helping our bodies maintain balance and achieve homeostasis.
What is the difference between CBD from hemp and CBD from Marijuana?
Hemp and marijuana both belong to the cannabis genus, with the only distinction being that hemp contains less than 0.3% Delta-9 THC. Despite this difference, CBD and all other cannabinoids derived from hemp are chemically identical to those found in marijuana.
Will Cannabinoids help my condition?
Due to federal regulations, we are unable to make specific claims about the potential benefits of full-spectrum cannabinoid extracts. However, we encourage you to read customer reviews on how VisaPhyto products have supported their wellness journey here. As with any supplement, please consult your physician before use, especially if you are pregnant, nursing, or taking medications.
How do you store ViaPhyto products?
All products should be stored in a cool dry place.
Cannabinoids for Pets
Can my pet take Cannabinoids?
All mammals have an endocannabinoid system and can likely benefit from full-spectrum cannabinoids. Cannabinoids are ideal for dogs, cats, horses, and other pets, helping to calm and relax them while supporting healthy joints, skin, and a shiny coat.
How to give my pets ViaPhyto products?
Apply the oil directly or add to a favorite treat for easier intake. The suggested serving for our pet product is 1 drop for every 10 lbs.
The ViaPhyto Difference
How do you grow your hemp?
Through our cutting-edge cultivation program, we’re dedicated to enhancing our hemp genetics, ensuring each product is safe, reliable, and offers unparalleled potency and consistency. Our organic hemp is sustainably grown in the United States, nourished by pristine water, and harvested at the height of its potency. By overseeing every stage of production—from seed to shelf—we guarantee that every product meets the highest standards of quality and purity.
What extraction method do you use?
We use CO2 extraction because it ensures long-term stability and preservation of cannabinoids and terpenes. This method is both pure and eco-friendly, producing the cleanest and most concentrated form of crude cannabinoid material. By combining advanced extraction techniques, we capture a full spectrum of cannabinoids, terpenes, essential oils, and other beneficial phytonutrients. The result is a more potent, well-rounded blend without the need for harsh chemical solvents.
Where are your products produced?
Our formulations are crafted in FDA-registered and Colorado Department of Health-approved facilities, ensuring the highest standards of quality and safety.
Are your products third party lab tested?
To guarantee a safe, consistent, and effective product, we rely on independent laboratories to rigorously test our cannabinoid products for pesticides, herbicides, mold, fungi, heavy metals, and mycotoxins. Our comprehensive testing also ensures that each product delivers the ideal levels of cannabinoids and terpenes for maximum effectiveness.